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Gogo adds close captioning on all inflight entertainment
Gogo LLC announces that they have reached an agreement with the National Association of the Deaf (NAD) to provide close captioning on all of their in-flight streaming content. The full release can be found at the NAD website with an excerpt below.
Deaf and hard of hearing airline passengers will soon have close captioning for on-demand in-flight entertainment videos. The National Association of the Deaf (NAD), a non-profit civil rights organization of, by, and for deaf and hard of hearing individuals, and Gogo LLC, the global leader in providing broadband connectivity solutions and wireless entertainment to the aviation industry, have reached a historic agreement for Gogo to make closed captioning available for 100 percent of programming content sourced by Gogo and streamed through its on-demand in-flight entertainment service, Gogo Vision.
This is the first agreement of its kind with an in-flight entertainment company, and is the result of the parties’ mutual intent to increase access for people who are deaf and hard of hearing to movies and television that are viewed in flight on U.S. domestic flights. Passengers using their own personal Wi-Fi enabled devices can access a Gogo Vision server located on aircraft of certain airlines that contain an extensive library of movies and television shows.
Under the agreement, Gogo has now added technology that will enable customers to have the option to display closed captions for content with closed captions sourced by Gogo; Gogo has also begun sourcing new content with closed captions where available; and Gogo will replace all of its existing sourced content with content that has closed captions through a phase-in process that will be completed by June 30, 2017. All captions will be consistent with Federal Communications Commission standards for completeness, accuracy, synchronicity, and placement.
“We are excited to work with NAD to offer Gogo Vision’s entire library of movies and TV sourced by Gogo to passengers who are deaf and hard of hearing,” said Ash ElDifrawi, Gogo’s chief commercial officer. “Watching movies on a passenger’s own device has become a very popular product for Gogo and we are excited to provide access to this product to the deaf and hard of hearing.”
Offline captioning services
Offline captioning services: An explanation.
It’s always been a conversation stopper over the past 20-odd years – “What do I do? I’m a subtitler.” Unless the person is in the professional broadcast or video business, people go away thinking I’m a foreign language translator or a sign language interpreter. I provide offline captioning services.
Multiply that confusion by a thousand, trying to persuade the public to make their online videos accessible. There’s a vague desire to have what is spoken turned into words on screen, but no idea how they would materialise in practice.
Closed captioning or creating subtitles is the process of adding text to a video, to make it accessible to deaf, hard of hearing, or non-native language viewers. Subtitles can be a direct translation of what is heard or a translation of the spoken language.
Creating the subtitles
The subtitles are carefully worked out by the subtitler so that:
- The words are in synch with the speech.
- Subtitles are on screen for enough time for the viewer to watch the subtitles as well as follow what’s going on visually.
- Split into easy-to-follow, grammatically cohesive subtitles.
- Line endings are, where possible, at natural points to aid reading.
- Placed at a point on screen not to obscure onscreen graphics or a speaker’s lips.
- Accents and tone of voice are sensitively represented.
- All names, places and registered trademarks are researched and accurate.
- The subtitles are often carefully timed to come in and out exactly with the shot changes and avoid a lot of short spaces between the subtitles, which lead to a “flashing” effect and can be tiring on the eyes.
Subtitling formats
When subtitling an online video, consider the following;
Access
How will the subtitled video be accessed by viewers? Will it be accessed via YouTube, Vimeo or other public online platforms? Will it be hosted on an organisation’s intranet? If so, will it be embedded from YouTube etc, or uploaded to the organisation’s own platform? Will you want to transfer the actual video file to specific people? Would you want to burn it to DVD?
There are upwards of 20 subtitle file formats currently in use, so it’s very important to let the subtitle provider know how you want the subtitled video to be accessed, so they can provide you with a compatible subtitle file format. Some platforms use formats where the coding for subtitle positioning or colours isn’t carried over.
Open or closed captions
Do you want subtitles that are there all the time or subtitles that are turned on and off? If you need a video file with permanent subtitles, it’s also possible, if working with mainstream amateur video editing / conversion software, to save costs by using the professional subtitle file to “burn” subtitles into your own video.
SEO (Search Engine Optimisation)
Would it be useful to make the entire spoken content of your online video searchable, rather than rely on keywords? By uploading a subtitle file to a YouTube video, the entire spoken content of the video is now “visible” to Google and other search engines, and each word or phrase is searchable. You don’t need to rely on keywords.
How much do offline captioning services cost?
Depending on what you decide, they all entail different offline captioning services and hence costs.
These range from supplying a professional format subtitle file with words and timecodes embedded (the quickest and cheapest way) to using the subtitle file to “burn in” the subtitles permanently to a copy of the video in post-production or video editing software. And if you need professional quality video with burnt-in subtitles, you may need a post-production video professional as well as a subtitler.
The most convenient and cost-effective way of providing you with a deaf-accessible video is to upload the video to YouTube along with a professional subtitle file to provide “closed caption” subtitles. This can be set to unlisted or private, if you want to choose who views the video. You can then just email the link and the viewer can choose to turn the subtitles on or off, if needed.
Subtitles for the deaf and hard of hearing (SDH)
Subtitles for the deaf and hard of hearing (SDH)
Definition
A subtitle file for the deaf and hard of hearing is a list of separate subtitles, each reflecting what is being said on the screen. Each subtitle is embedded with timecoded cues for when the subtitle begins and ends, corresponding to the video’s timecode.
How are SDH different from offline captioning services?
With subtitles for the deaf and hard of hearing, it is clear who’s speaking. This can be done with speakers being identified in different colours or the subtitles being placed appropriately on the screen.
All relevant non-spoken sounds are labelled with sound effects. For example, during a horror film, you might have the subtitle “suspenseful music” which gives additional information to the deaf viewer.
Send us your video for offline captioning services
Most video files are too large to be emailed, and need to be transferred to us via Dropbox, WeTransfer, or similar software. Alternatively, we can subtitle your YouTube video direct from your YouTube channel. We can advise you.
What we need to know before quoting for offline captioning services
Do you want a subtitle file to upload to the online video to provide closed captions? If so, what platform is being used and / or what format subtitle file do you require? We can subtitle any video format.
Do you want a video file with open captions (burnt-in subtitles)? What video format and what quality do you require? Can you use a subtitle file in conjunction with your own video editing software to burn the subtitles and make the job cheaper? If so, what format subtitle file is compatible?
When is your deadline? Do you require a 24 hour turnaround?
Does the video have a spoken English soundtrack? We sometimes get requests to add subtitles to videos which only have sign language and no audio track. We can translate and subtitle these videos for you. What languages do you require your subtitles to be in? We can subtitle your videos in over 80 languages.
Contact us for your closed captioning needs
The Hobbit: SDH subtitles for the deaf and hard of hearing
What are SDH subtitles?
SDH subtitles are not always seen by TV viewers in the UK; we often get cheaper poor quality respeaking using Dragon voice recognition software. SDH subtitles were recently shown on a British TV channel’s The Hobbit: An Unexpected Journey – this was worth a viewing not just for the enhanced cinematography, but for the amazing quality of the subtitles themselves, causing a storm on social media. SDH subtitles are subtitles for the deaf and hard of hearing.
Subtitles for the deaf and hard of hearing are a transcription – they are subtitles in the same language as the spoken dialogue, with added information for those who cannot hear the environmental sounds or lyrics. Such subtitling gives fuller access to the film for deaf and hard of hearing viewers, those who cannot understand the spoken dialogue, or have problems understanding the accents.
The highest standards of SDH subtitles for the deaf and hard of hearing will have very close synchronisation of audio and subtitles, with the subtitles showing in different colours for different speakers. This film’s deaf viewers certainly got a wowser of an experience!
The production budget for this movie was $250,000,000 and to add subtitles would not have cost very much at all, less than 0.001% of the overall budget. We believe that subtitles (or closed captions) should be budgeted for from the very start for each movie, and should not be an afterthought or omission. Sir Peter Jackson, the film’s producer, has shown that it can be done.
Feedback from deaf and hard of hearing viewers
Well done Sir Peter Jackson. You did a sterling job for 360 million deaf and hard of hearing viewers around the world by ensuring your movie was subtitled properly. We very much enjoyed the subtitling experience and we want more of this! We are very pleased that ITV broadcasted the subtitle track as it was meant to be.
Ahhh – now we have an expert subtitler doing The Hobbit – on ITV – so much you miss at the cinema…. and via DVD – LOVING the add ons… I’m in heaven now. Different colours are working… grammatically correct, background noises are given.. who did this? Thought it was amazing – got so much more than I got from either the cinema or the DVD – that subtitler needs a medal for giving us access to “hidden noises” and umms and ahhs and screams…. it was like you were actually experiencing it in real life – finally! – Viewer
I’m watching it too.. Very good!! – Viewer
I did, really enjoyed it – subtitles were great. – Viewer
Were great x – Viewer
I enjoyed it alot.. it gave me all the sounds effects which sometimes gets missed out – Viewer
I tried watching it before without subtitles but had to give up. Tried again last night and finally got to enjoy it because of the subtitles. – Viewer
Brilliant subtitles – Viewer
I saw all three films at IMAX and for all its wondrous Hi-Fidelity I could hardly understand any of the dialogue – thankfully I read the books as a lad so knew what was going on mostly.
Had to buy the BluRay discs to get the subtitles to really enjoy it.
ITV deserve little praise for the subtitles for the Hobbit – they were supervised and coded by Peter Jackson himself – All ITV had to do was transmit them as provided on the film subtitle track.
What is apparent is how much we all enjoy programmes that meet these high standards.
We should call for this same high standard on EVERY pre-recorded content and work hard to get Live programming to match the best in class.
Automatic transcribing is not good enough – its lazy with a ‘We don’t care’ attitude – it’s all about the numbers we say we subtitle.
Not Good Enough broadcasters!
Could it be time for IBA to levy fines for under-performance? – Martyn Butler
Giving feedback on great SDH subtitling for deaf viewers
Do let this film’s producer Sir Peter Jackson and ITV know what you think of their SDH subtitles. It’s always nice to receive praise for a job done well. We loved these subtitles and we hope to see more of such outstanding quality.
- Director of The Hobbit: An Unexpected Journey – Sir Peter Jackson (Facebook page)
- viewerservices@itv.com
- Twitter @itvpresscentre @ITV
121 Captions SDH subtitles services
Subtitling for you in any video format, in over 80 languages, 24 hour turnaround
Find out more about SDH subtitles or contact us
Bravo Bravissimo for your subtitles!
This auto captioning is definitely making us cross eyed
Where are the subtitles?
The ladies on the 121 Captions team are fans of Bravissimo, a British bra company. We were disappointed to discover their online video explaining how a bra should fit properly had poor subtitles.
When you upload a video to YouTube, and select the YouTube subtitling option, this generates automatic captions which are infamously poor and inaccurate. We had a good laugh at the errors and shared this with Bravissimo. We reminded them there are 360 million deaf people worldwide who would benefit from captioned videos, half of them being their potential customers.
YouTube’s auto captioning on Bravissimo’s bra fit video
Sponsored by GlaxoSmithKline, perhaps?
Oh Wise Abash is going to kill me!
But everything is still staying up – bravo!!
What happened next?
Selecting closed captions on YouTube
To their enormous credit, Bravissimo responded straight away. They apologised, investigated and reinstated the correct subtitles on the same day.
The new subtitles are correct and professionally edited. Well done, Bravissimo!
We wish all suppliers were so responsive and cared so much about their customer experience. They have certainly gained a lot more fans.
Now that Bravissimo’s video is correctly subtitled, their customer base should increase even more.
To view the professional closed captions, click the CC button then choose “English (United Kingdom)”.
If you choose “English (auto-generated)”, these are the poor automatic subtitles which all deaf viewers know and love!
Check out the re-subtitled Bravissimo bra fit video below with professional closed captions. Isn’t it fabulous?
Subtitles add value to your videos, not just access
Did you know that adding professional captions to your YouTube videos will increase your channel views?
Check out this graph which outlines the value of adding captions.
You can add either closed captions (viewers can switch on and off) or open captions (permanently visible).
If you have videos on YouTube, Vimeo, or your staff intranet that need subtitles added, contact us about our professional video subtitling service on bookings@121captions.com