Privacy Policy

121 Captions Ltd is committed to protecting your privacy and personal data. We process personal data in compliance with the privacy and data protection laws of the General Data Protection Regulation (GDPR). In this privacy statement, we describe how we deal with personal data in the context of providing 121 Captions’ services to you.

What information do we collect and for what purpose?

In order to communicate with you, to provide you with services or information, we may collect, use, store and transfer different kinds of personal data about you. This may include:

  • Personal details that you provide by contacting us, requesting information or submitting your information via the website.
  • Personal details for the employees and representatives of our suppliers and partners.
  • Your responses to surveys which we ask you to complete for audit purposes.
  • Any other information you post, email or otherwise send to us.
  • How you use the website and where available, your IP address, operating system and browser type.

If you provide personal information to us such as a CV,  this data will be handled with the same care as any other personal data we process and in accordance with data protection legislation as laid out in this statement.

On our website

When visitors leave comments on the website’s blog, we collect the data shown in the comments form, and also the visitor’s IP addresses and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture (if you choose to use one) is visible to the public in the context of your comment. If you leave a comment on our website, the comment and its metadata are retained indefinitely by WordPress. This is so that WordPress can recognise and approve and follow-up comments automatically instead of holding them in a moderation queue. We do our best to keep the information you disclose to us secure. By using our website you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.

We collect personal information about website usage through cookies in accordance with our Cookies Policy.

How we will use your information

We will only use your personal data when the law allows us to do so. We will use your personal data for the following purposes:

  • to help you with your enquiry or request
  • to manage the relationship with our suppliers and partners
  • to comply with a legal or regulatory obligation
  • to enable us to provide you with a product, facility or service we offer
  • to process feedback and improve our services
  • to manage and improve our online systems and troubleshoot problems
  • where you have requested information from us under freedom of information or data protection legislation, or more generally, we may share your personal data with colleagues in order to deal with your request

We use Google Analytics, a web analytics service provided by Google, Inc. to understand how visitors engage with our website and so we can improve it. You can view Google’s Privacy Policy and find out how you can opt out of Google Analytics via your browser.

We may have to share your personal data with the parties set out below for the purposes outlined above:

  •    If you decide to make online payments to 121 Captions, some information will be disclosed directly to our payment service provider for validation purposes
  •    External third party service providers: when external organisations use your personal information as part of providing a service to us or as part of checking the quality of our service, such as our auditors;
  •    Law enforcement or other government and regulatory agencies: we may be required by law to disclose certain information to the police or another relevant authority in circumstances e.g. where we think you or someone else is at serious risk of harm.

We may also receive requests from third parties with authority to obtain disclosure of personal data. We will only fulfil such requests where we are permitted to do so in accordance with applicable law or regulation.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes – we only permit them to process your personal data for specified purposes and in accordance with our instructions. We may use third party providers to deliver our services, such as externally hosted software or cloud providers, and those providers may involve transfers of personal data outside of the EU. Whenever we do this, to ensure that your personal data is treated by those third parties securely and in a way that is consistent with UK data protection law, we require such third parties to agree to put in place safeguards, such as the EU model clauses or equivalent measures.

Information security

Keeping your information secure is very important to us so we store and process your personal information in accordance with the standards required under GDPR. From time to time and for operational reasons the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area. Your information may also be processed by some of our service providers which operate outside the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under the UK GDPR. However when we appoint our service providers to help us provide services to you (which may include some based in the USA), we take care to ensure that they have appropriate security measures in place.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying our legal, accounting, or reporting requirements.

The use of cookies

If you use our website or services, we may place a cookie on your hard drive in order to enable the use of our services, to simplify and to obtain statistics regarding the use of our website and services.

If you leave a comment on our website’s blog, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. Our cookies policy is here.

Embedded content from other websites

Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

User access to personal information

Under the GDPR you have certain rights if you have left a comment. You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Changes to this policy

121 Captions Ltd may update this privacy policy from time to time. Updates will appear on this webpage.

If you subsequently continue to use 121 Captions services, this will be understood to imply that you accept the altered or amended policy. In the event that you do not wish to accept the alterations or amendments, please do not continue to use our services.

Contact us

If you have any queries in relation to such rights please contact us at media@121captions.com or write to us at 121 Captions, Suite 3808, PO Box 6945, London, W1A 6US.

Version: March 2019