121 Captions Testimonials

Don’t just take our word for it — hear what our clients have to say.

When it comes to communication support, accuracy, reliability, and trust are everything. And at 121 Captions, we work hard every single day to earn that trust — by delivering solutions that make a real difference in people’s lives and work.

Whether it’s live captioning a global event, subtitling a documentary, supporting a Deaf professional through Access to Work, or lip reading a key piece of video evidence — we’re proud to play a small but powerful part in making communication inclusive and accessible.

But don’t just take our word for it.

Here’s what some of our clients — from individuals to multinationals — have said about working with us.

From the Media & Journalism World

I used 121 Captions to extract what was being said from some muffled video footage and was thoroughly impressed by both the product and the ease of dealing with them as a company. The project was particularly challenging for a number of technical reasons, but the level of detail extracted from the video was fantastic. I had a great point of contact in Tamara, who always answered my questions, provided updates, and was very transparent about the work being done and how we were charged. On that point, I felt the value was fair and I was impressed with the speed with which the work was carried out, considering the painstaking work involved. I wouldn't hesitate in recommending them.

To newspapers, lipreading deadlines are extremely important on busy news days, and 121 Captions know how to deliver on a tight schedule. Brilliant stuff.

From Education & Academia

I direct the live graduation ceremonies at the University of Central Lancashire, and have worked with 121 Captions for several years to offer a comprehensive captioning service to our viewers and guests who need it. We send live audio to their captioner, and we are able to show the accurate, instantaneous captions on the screens in the ceremony hall, provide a text feed to mobile devices, and insert closed captions in to our live YouTube stream. The feedback about how accessible our ceremonies are is always very positive, and I am very happy with the service they provide.

121 Captions made it possible for me to continue with my supervised fieldwork toward professional accreditation. I wish I had known about them earlier in my postgraduate and undergraduate degrees!

Thanks so much for this. I am always amazed by how quickly you find writers for captioning jobs, hands down the fastest and best at communicating.

You were stars – put up with all of our novice fumbling with grace and patience. Your captioner was wonderful. The handouts you gave us were incredibly helpful – and have given us ideas for consideration for future events. We needed a “idiots guide for total novices” – and you provided that and a lot more.

The conference was a big success and everyone was very pleased with the quality of the captions, so please do send my thanks to Andrew, Lee and Nicole.

I have been impressed with the quality of the captioning services provided by 121 Captions. As a deaf engineering student, my classes have a lot of technical language and unfamiliar jargon being used but the captions have been flawless. I would highly recommend it to any other deaf students.

From the TV, Film & Creative Industries

Your lip reading work helped us decode a key moment in a video where sound was lost. The transcript was handled with professionalism and discretion. You were recommended to us — now we’re recommending you to others.

We needed captioning in four languages and were on a tight deadline. 121 Captions delivered everything — clean, accurate subtitles and top-notch service.

From Healthcare & Public Services

We needed urgent BSL support for a public health briefing. 121 Captions stepped in at very short notice and delivered flawlessly. Professional, calm, and experienced — just what we needed.

The Deaf Awareness session delivered by your team was the highlight of our equality training programme. Clear, relatable, and genuinely useful.

From Businesses & Professionals

We’ve used 121 Captions and I have to say that the service provided was impeccable. For someone who’d never booked the services of a live captioner, I was unsure of what to expect. The process was well explained and 121 kept in touch with me in the run up. The service provided was excellent in my opinion. I honestly have no idea how someone is able to do the job of a captioner. Absolutely mind blowing and so very skilled! I hope that we’ll have need of contacting 121 again soon to help us with events.

Thank you so much for your collaboration on this. While it was a nail biter- we appreciate working with teams who think creatively, stay positive and find a way to make it work. High Fives all around!!!

It’s always a pleasure to work with 121 Captions, who are reliable, professional and consistently flexible to our accessibility requirements. They are always a key component in the success of our events.

I just wanted to say a huge thanks to you and Euan for your work on last Thursday's event. I appreciate it was a more difficult format with the live performances and lyrics in multiple languages, but Euan did such a great job delivering the captions. I hope it wasn't too stressful!

Having used 121 Captions for many years on various occasions for Hybrid and in-person events, I have always been extremely impressed with the service and quality of the captions (including times when pre-reading has been minimal). The booking process is made very easy and communication is great. Highly recommended.

My thanks to 121 Captions for delivering a quality captioning service to our major conference in Qatar .They helped make the proceedings and discussions truly accessible to deaf people attending , allowing them to fully engage with the content.

121 are a fantastic company to work with. Their service is second to none and they're extremely knowledgeable in their field.

From the Legal Sector

121’s professional transcription and lip reading services have been invaluable in several high-stakes cases. The reports are clearly structured and court-ready. Always on time and handled with confidentiality.

We were able to submit the transcript from your lip reading expert as part of our evidence bundle. Thank you for the swift, expert support.

From the Deaf Community

Outstanding service and fantastic value for money: I've always had an impeccable service from 121 Captions for many years, throughout in my career, with accessible online captioning and transcripts - often available at a short notice. The quality of the captioning is excellent: extremely accurate and almost instant. As I have moved offices a lot, 121 Captions have worked with all the IT teams of employers I worked for, at no extra charge, just to make sure I could access the service online. Additionally, 121captions staff have received Disability Equality and Inclusive Service training which clearly shows in the pride they take to deliver an outstanding and flexible service to me as a disabled person. I make a point to recommend them to other deaf people I meet because their service has changed my life: thanks to 121 Captions I can hold senior roles with considerable responsibility, fully confident in the quality of my communication with others. I'm giving them 5 out of 5 stars, but my admiration for them goes way beyond that: thank you 121 Captions!

The service provided by 121 Captions has been invaluable to me when participating in VC or TC which I otherwise struggle with. Booking the service is simple, I have an exclusive link which makes setting up a doddle. The captioners are great, I generally work with a few individuals who are all now pretty familiar with most of the scientific jargon I love to use. They make copies of the transcript available right after the call so I don't need to make any notes at all (and am now very lazy). I love the service provided and am hugely grateful for the support.

121 Captions have supported me for over 2 years now and no job was too small or tricky to manage. Due to the nature of the industry I work in there are often last minute conference calls or changes in schedule. Invoices are issued promptly and being able to work with a core group of captioners where possible has helped especially when technical jargon is used on a regular basis. 121 have also been extremely valuable in assisting with any queries around Access to Work and dealing with requests to help evidence the support I need. I look forward to working with 121 Captions for many more years to come.

121 Captions and the captioners who work with them have made my job as a front line GP in the pandemic possible. They’ve been supportive, responsive, flexible and downright lovely to work with: thank you Tina and team!

As a busy profoundly deaf professional in the pharmaceutical industry, 121 Captions does a fantastic job organising all my captioning needs without fuss - and they are even happy to do last minute captioning requests!

As I am profoundly deaf and work in Luxembourg, it is impractical to ask interpreters to fly over for meetings just set up at last minute. However 121 Captions helps to fill in this gap by offering an excellent and professional service, ensuring that my needs are met even at short notice and that I would be able to follow and contribute during meetings. Highly recommended.

Why People Trust 121 Captions

Beyond the testimonials, we’ve built a reputation for:

Human quality — not AI guesswork
Deaf leadership — we understand our clients
Security and discretion — especially for sensitive content
Reliability — we do what we say, when we say we’ll do it
Friendliness — because people work best with people

We’ve been honoured to support some of the world’s most respected organisations — from Google and Microsoft to TEDx, the NHS, and leading universities — and equally proud to support solo professionals, small businesses, and individuals just trying to make their world more accessible.

Ready to Experience the 121 Difference?

Still have questions?

If we’ve worked with you and you’d like to share your feedback, we’d love to hear from you. Your story could help others find the support they need.