HMRC offers online access to deaf and hard of hearing customers
You can now arrange an appointment with HMRC online.
HMRC are running a pilot to introduce a new service for customers who are deaf, hard of hearing or have a speech impairment. The pilot will run from 2 September 2013 until 31 October 2013 and a new online form is available to request a face to face appointment.
The online form must not be used by other customers to request face to face appointments. If you are not deaf, hard of hearing and don’t have a speech impairment, please call one of the HMRC helplines first. If the helpline is unable to answer your enquiry, the telephone operator can arrange to set up an appointment for you at an HMRC Enquiry Centre in your location.
My favourite part of the form says;
How do you want to talk to us at your appointment?*
Please tick the boxes below that meet your needs.
I have to say, I am impressed. I wish more businesses would offer this facility – they would get my money!
If you would like to know how to make your business more accessible to deaf and hard of hearing customers, contact us to find out more. Our certified access auditors have a hearing loss and they know what access is all about.
Leave a Reply
Want to join the discussion?Feel free to contribute!