Diversity and inclusion

Deaf people and identity: The Heather World

Deaf people: Heather speaks about identity

Heather Artinian is a student at Georgetown majoring in Government and minoring in Justice & Peace studies. Heather was the focus of an academy-award nominated documentary titled ‘Sound and Fury’. The documentary focuses on her family and their struggle to make a decision whether to give her, 5 years old at the time, a cochlear implant that would enable her to hear.

Heather will share her journey through life; learning how to speak and hear, attending hearing schools, and being part of the deaf culture and the hearing world.

How do YOU feel about your deaf identity in a hearing world? We can all learn from each other’s experiences by sharing them.

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About: In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)

Ginny Kanka: Me and my cochlear implants

GK

The vocal sounds I’ve heard have always come via hearing aids ever since the first one in 1949. The early hearing aids were amplifiers. Hearing people have explained that the vocal sound becomes more distorted the louder it gets. According to my hearing brain, the “distorted speech” sounds clear and normal to me.

From the moment I had my first hearing aid (consisting of two Ever Ready portable A and B batteries in a bag and a huge black receiver with a silver spring-clip – was this casing made of Bakelite?), I loved it. From that point on, to be without a hearing aid was total anathema to me.

By the time I was a teenager, the behind the ear (BTE) hearing aids were around but I was too deaf to have them. Over the next twenty years, the more powerful the BTE became the more deaf I became! Wearing the body worn hearing aid was the only option.

The usual home for my body worn hearing aid was in my bra. Pregnant in 1983, I was determined to have the BTE hearing aids as I wanted to be physically free to breast feed my babe-to-come. Shifting boobs was problem enough let alone the thought of shifting my body hearing aid around for breast feeding. Glorious it was to strut around at home in my bulging birthday suit with new NHS BTE hearing aids on.

By 1989, I was desperate for more powerful hearing aids and also wanting to know why I was losing so much of what was left of my residual hearing. An appointment was made to see Graham Fraser in 1990. Quite quickly, he suggested I look into cochlear implants (CI). That was shocking news. I had heard about CIs and they were being implanted in people with APHL (acquired profound hearing loss) who on the whole were the more successful recipients than those with congenital deafness.

Considering that the success rate for prelingually deaf people was poor, I refused to think about CIs; besides, I had a young son and I was not ready.

All my life, I have had tinnitus. As child, teenager and in my twenties, I didn’t know it was called tinnitus. Just noise of different kinds came into my ears often; I was not at all annoyed by them. I kind of saw them as friends who came and went. When they came, I simply said hi to them and put them out of mind. In other words, I could manage them.

Around 1993, the tinnitus changed and became sharper, shrill and bad tempered. Over time, the breaks between them became shorter and the noise longer lasting as if a Duracell battery would never run out. It sounded as if a million knives were scraping one another and a trillion of birds screeching; impossible to ignore them. Fed up with the harassment, I went to a tinnitus clinic – was it in 1995? I can’t remember. The consultant there took one look at me and told me to go to the cochlear implant clinic. Methinks, what an odd treatment.

As I had nothing to lose, I agreed to go for the cochlear implant. On switch-on day in April 1997, oh boy, it was wonderful! I heard no voice sounding like Donald Duck as usually experienced by new implantees. Hearing-wise, I was back to my time as a teenager with powerful body worn hearing aid.

In the meantime, I was in a state of surprise as the exhausting ‘evil’ tinnitus had stopped. It took me a while to get used to the sheer silence. Much later, I understood what had happened or rather a theory which made complete sense to me. If one loses a leg, the brain signals to the amputee that there’s pain in the non-existent leg, known as the phantom feeling. In my case, the more I lost what was left of my hearing, the stronger the ‘phantom’ noise became. Once my auditory brain got the noise back via my cochlear implant, it no longer had to make imaginary noise to feed itself. For that reason, a heartfelt vive la CI!

For several years, the CI body-worn processor, with a red light flashing for every sound heard, was tucked into my bra. In a way, I was sorry to say good bye to my red light district when I received an upgrade – a Cochlear™ Esprit 3G BTE processor, compatible to my internal Nucleus® 22 channel.

Wonderful opportunity came a few years later with another upgrade, a Freedom®. Eighteen months later, my auditory world changed when I had a convolutedly active face. I noted the facial spasm was in tune with whatever noise was going on around me, behaving just like how the body worn CI processor’s red light flashed.

One of the internal electrodes had turned rogue and was ‘hitting’ on my facial nerve. This electrode was turned off and all was fine. It happened again the following week, and another electrode was turned off and all was fine. Fascinating experience, I thought. Soon, it was not funny when it repeated again and again. My listening ability went downhill. I was just plain unlucky after fifteen good years with the cochlear implant.

Marisa and Jane, the two CI audiologists, worked really hard to get the best with various modes of stimulation and other adjustments. The comfort level (loudest sound heard and is tolerable) could not be enacted on the rogue electrodes. A new level – what shall we call it? – I call it “eyenotic” level*. The speech sound at eyenotic level is quieter than the comfort level but at least my face is calm.

*(no twinge or tic in my (right) eye, phonetically ‘eye-no-tic’)

By September 2012 after seven months with gorgeous Marisa and Jane trying every which way to improve my listening ability without triggering facial spasm, they finally suggested I have a think about a new internal implant.

Admittedly, I was put out of kilter when reimplantation was suggested – then relieved. As long as I remember how much easier and less tiring it was when I used to hear better.

My eyesight has never been brilliant since birth; I see well but on a smaller scale. I don’t see wrinkles unless I come close to people’s faces; in poor light, a magnifying glass helps. Since the onset with the problematic electrodes, when attending talks or stage performances which are supported by speech-to-text on screen or caption boxes, I noticed that seeing the text is worse because I can’t hear as well as I used to.

Beginning of October 2012, I contacted the CI team, asking them to kick start the funding scenario. Indeed, it is a gamble.

Why should it be a gamble? Would the reimplantation really solve the problem? CI team did say that the new internal slim line model would not splay impulses on my facial nerve. I’m not convinced.

When I had the implant in 1997, I had nothing to lose as I had the back up from my unimplanted side (left ear). At the time, it was the policy not to wear hearing aid as a crutch with the CI. The listening ability on the left had diminished, proven to me years later when the ‘policy’ changed tracks; I tried hearing aids and it was a no go area.

The meeting with the CI team was surreal. After discussion, Mr Lavy the surgeon confronted me with the definitive question. I have two choices, to go for it or not. I said that I have a lot to lose if I go for reimplantation and it goes wrong. The air in the room turned cool and the silence deafening.

Then a light bulb lit up on the surgeon’s face as he exclaimed how about an implant on the other ear. Oh my, everybody including me in the room – our minds were thinking – what a turn around. Perfect solution and I was so happy with the idea.

Funding came through and I had the operation and a month later, in June 2013, the switch-on (using the Nucleus® 5 system). I expected no miracles from the switch-on as the left ear brain hasn’t heard a thing for eon. Would it be three weeks, three months or three years before left side neurons cotton on to what they are supposed to do with the noise?

During the switching on process for the threshold level, at first I couldn’t hear a thing then I felt I had an auditory illusion which became real. As for setting up the comfort range, my emotion peaked, quivered and shocked as the left ear heard the sounds after a long gap of time.

Finally the switch-on came. Everything squeaked and beeped. I spoke and my voice beeped. This is ridiculous. Will, my son, said that my voice was normal. Beep, beep, beep. Where was the Donald Duck noise? Beep, beep, beep; perhaps just as well as I have no idea what Donald Duck sounds like!

Luckily for me as each time I heard a new noise at a certain frequency and decibel, the reawakened left auditory brain acknowledged the sound with a beep then never again.

The next three months was a time of sandwiches filled with ultra high delight at picking up new sounds (some no longer heard by the old side) and so low with frustration on managing the volume and sensitivity. Couple of the ‘electrodes’ on the new (aka sequential) CI did trigger twitching on the other side of my face and had to be set at eyenotic level and not, alas, at comfort level.

Though I concentrated on listening with just the sequential CI on and the old one off most of the time, I did practice with both processors on and the marriage between the two was stormy; the old side still wore the trousers.

Early August, CI audiologist explained that those who have a sequential (aka 2nd implant) all without doubt use the 1st CI ear as the main and preferred listening device. At that point, tears burst out. Damn it! It was my intention to stick out on the sequential processor and improve its listening ability, and obviously that had subconsciously put me under stress. Good riddance to my commitment scheme and I can now relax, using both and get their marriage to work.

Meanwhile I had been told that as I had my operation in May, I was eligible for the Cochlear™ Nucleus® 6 processor upgrade. Whoa! The opportunity came at end of August. Very simple swap over on the day and I also asked for the old side to be remapped, now more sure the whereabouts the twiddling should took place to make the processors’ marriage more heavenly.

The shaky honeymoon is over, and the binaural relationship is excellent. Neither side is showing who the aural boss is. The sequential ear needs more practice in recognising and identifying the incoming vocal sound (which is different from being “heard” and seeing it from lipreading).

When I think of Bakelite 78 rpm records and today’s music on iPods, I think of my 1949 hearing aid and today’s CIs. Stereophonic hearing delight indeed!

Understanding cochlear implants and hearing aids

Sound

When you’re trying to find a solution to your hearing loss problems any device or procedure can seem like a glimmer of hope, especially once you’re introduced to the concept of cochlear implants. While both hearing aids and cochlear implants are designed to provide listening assistance to the hearing impaired they’re used for different purposes and their operational attributes are anything but the same Here are the main differences between cochlear implants and hearing aids:

Primary Differences in Functionality

First of all, hearing aids are devices that amplify sound waves in certain frequencies and then project those sounds towards the inner ear where they can be processed by the auditory nerve. This is the main goal of a hearing aid – to capture, analyse, and amplify sound waves in order to correct specific frequency-based deficiencies in hearing.

A cochlear implant on the other hand is designed to capture the sound with an externally located receiver and then transfer the signal to an in internal stimulator that is surgically implanted into the mastoid bone behind the ear. The stimulator then translates the sound signal into an electrical impulse that is sent along the auditory nerve directly to the brain to be interpreted as sound. For this reason you can’t make on-the-go adjustments to the sound preferences in your cochlear implant and the features are much more limited.

Primary Differences in Cost and Maintenance 

A cochlear implant surgery can be expensive if you don’t have any financing or insurance to assist you with the cost. When you consider the fact that you’ll be stuck with that model of implant for quite a while (as another surgery will be the only way to upgrade) you’ll realize that cochlear implants are more expensive in the long run.

You can buy one pair of hearing aids and then trade them in for an upgrade with your supplier in a relatively flexible manner, upgrading as you see fit when new technology becomes available. Hearing aids are also easy to remove and thoroughly clean; most come with a manual on how to perform maintenance and even accessories like ear wax removal kits.

Furthermore, performing maintenance on your cochlear implant is not something that can be done at home, as can be done with a pair of conventional hearing aids. That is of course unless you’re willing to perform surgery on yourself and attempt re-implanting the device in your skull (neither a feasible nor safe endeavour to attempt).

Conclusion – Which Should You Use?

Realistically cochlear implants and hearing aids should not even be compared because individuals who are truly in need of a cochlear implant would likely not benefit greatly from hearing aids and vice versa. If you have slight hearing loss then cochlear implants are probably not an option you want to consider, as the surgery and costs involved are not warranted unless your hearing loss is severe. Therefore, individuals with minor to moderate hearing loss should opt for a pair of hearing aids that they can easily replace or adjust if need be. Individuals with severe hearing loss may want to consult with their audiologist about the possibility of opting for a cochlear implant. In summary, a cochlear implant is the best option only when it is the only practical option left.

Author Bio: Paul Harrison is a knowledgeable and experienced blogger specializing in covering topics that help people make decision in their everyday lives. He’s currently venturing with YourHearing.co.uk, a leading retailer of assisted listening devices in the United Kingdom.

HMRC offers online access to deaf and hard of hearing customers

You can now arrange an appointment with HMRC online.

HMRC are running a pilot to introduce a new service for customers who are deaf, hard of hearing or have a speech impairment. The pilot will run from 2 September 2013 until 31 October 2013 and a new online form is available to request a face to face appointment.

The online form must not be used by other customers to request face to face appointments. If you are not deaf, hard of hearing and don’t have a speech impairment, please call one of the HMRC helplines first. If the helpline is unable to answer your enquiry, the telephone operator can arrange to set up an appointment for you at an HMRC Enquiry Centre in your location.

My favourite part of the form says;

How do you want to talk to us at your appointment?*

Please tick the boxes below that meet your needs.







I have to say, I am impressed. I wish more businesses would offer this facility – they would get my money!

If you would like to know how to make your business more accessible to deaf and hard of hearing customers, contact us to find out more. Our certified access auditors have a hearing loss and they know what access is all about.

Arranging an HM Revenue & Customs (HMRC) appointment online

Advantages and disadvantages of wearing hearing aids 

If you’ve recently been diagnosed with some form of hearing loss and are debating whether to buy a pair of hearing aids you’ll want to start by considering the advantages and disadvantages of wearing “assisted listening devices” to see if the pros outweigh the cons in your particular situation. While the benefits of wearing hearing aids are obvious to most people, there are also some significant disadvantages that come to mind, especially if you’ve not yet gotten accustomed to wearing hearing aids in public. To help make your decision easier we’ve compiled the main advantages and disadvantages of wearing hearing aids into a neatly organized list below for your reference:

Advantages of Hearing Aids 

Aside from the primary benefit of improving overall hearing proficiency, wearing hearing aids offers the following advantages:

  • Enhanced Directional Perception

If you hear better in one ear you may find it difficult to locate where sounds are coming from because your usual perception is off due to the fact that you’re receiving input of a decreased volume from one side while the other side is hearing frequencies loud and clear. If you have such problems with directional perception, hearing aids can correct this by balancing out your frequency levels in both ears. This is not only a convenience but also an added safety accessory because it can help you locate incoming objects, people, or vehicles during an unexpected accident, mishap, or collision.

  • Improved Conversational Comprehension

Hearing aids do a good job of amplifying the starts, stops, and high-pitched sounds that are common in speech. People with hearing loss may find it difficult to distinguish sounds like “th” or “s” from one another, and whispering is especially challenging to comprehend. With hearing aids you’ll be able to hear the “S” in the word “she” instead of mistaking it for the word “he” or “the.” With an enhanced ability to comprehend speech in conversation you’ll find yourself caught in fewer awkward social situations because you won’t experience as many miscommunications.

  • Targeted Amplification of Specific Voices or Sounds You’re Trying to Focus On 

Today’s hearing aids can detect which voice you’re trying to listen to and make it more pronounced. You can even have multiple profiles saved with each one containing set preferences for a specific type of environment. For example, you could have one preset programmed to match the acoustics in your living room, while another preset is set to cancel noise and clarify speech at your favorite restaurant. This feature simplifies the process of comprehending speakers in crowded environments while also streamlining environmental adjustments on-the-go.

  • Available in a Variety of Styles and Configurations

There is a common misconception that hearing aids have to be ugly or easy-to-notice. Nowadays hearing aids come in a wide variety of styles and configurations, including super stealthy models like the Completely-in-Canal (CIC) or Behind-the-Ear (BTE) configurations, both of which do an excellent job of concealing the receiver so that it is not obvious to onlookers. Alternatively, there are also some quite stylish, yet more noticeable models that incorporate a broad range of colors, shapes, and custom molds for a sleeker appearance.

Disadvantages of Hearing Aids

Of course most people would find fewer disadvantages to wearing hearing aids, as there really aren’t that many, but of the potential shortcomings that do exist, the following are the most notable:

  • High Price

Yes, it is true that hearing aids can be costly, with a top-of-the-line brand new model costing about $2,000 per pair. However, some would argue that a couple thousand is a nominal price to pay when you consider how much you can improve your quality of life by having your hearing restored to comfortable levels.

  • Potential Discomfort

If you choose the wrong configuration type or style, or the custom mould is not fitted properly, you could encounter some discomfort. However, this is usually an easy fix as a simple visit to your audiologist will get you on track with a more suitable model. Then there is also the potential for social discomfort when wearing the hearing aids in public, particularly if you’re conscientious about letting other people know that you’re wearing them.

  • Maintenance Issues

Finally, keep in mind that you may have to perform maintenance on your hearing aids from time to time. This may include removing any built up ear wax from the casing. Fortunately, most hearing aids come with a cleaning kit and instructions on how to maintain the device.

Author Bio: Paul Harrison is a dedicated blogger with a passion for sharing content that enriches the experiences of others. He’s currently in collaboration with YourHearing, a renowned online provider of digital hearing aids based in the United Kingdom.

Barclays listen to deaf customers

Deaf customers for Barclays?

On Friday 7th June 2013, I was sitting inside Barclays Bank’s local branch staring at my mobile phone.  It was ringing.    The call was from a person at Barclaycard’s Fraud Detection team, who had insisted on speaking to me on my mobile phone.  I swiped ‘Answer’ then asked my son Richard, who was sitting next to me, “What on earth am I supposed to do now?”

Barclays Bank’s Personal Banker, who was sitting opposite us, looked extremely embarrassed and shrugged.  I spoke into my mobile “Hello, I am Jill Hipson, I can’t hear you” and asked her what to do next.  She shrugged again.  I handed the phone to Richard.  He listened to the Fraud Detection officer on the phone and said “He says he can’t understand you”.

Earlier that week, I had tried to use my Barclaycard to buy a new mobile phone from O2.  The transaction failed because O2 had input incorrect information regarding my postcode.  After trying the transaction twice, I gave up and tried my husband’s credit card.   It didn’t work either, but the nice people at his credit card company rang him up to check the transaction.   Unaware to me, Barclaycard blocked my card without any communication. The first I knew that my card had been blocked was when it was declined in the local garden centre.

I went home and tried to log into my Barclaycard account only to find I was blocked from using Internet Banking. I tried to phone Barclaycard using Text Relay but couldn’t get an operator.  This is a scenario not unfamiliar to many frustrated users of the service.  There was nothing for it to go and talk to the personal banker in Barclays, so I asked Richard to come along and help me with communication.  And that is how Richard and I found ourselves facing the unfortunate personal banker across a desk while I was asked to do something which is so common and taken for granted by hearing people that they do it many times every day without a second thought, but which is physically impossible for me. In other words, answer my mobile phone and speak to the person on the other end.

The first letter to Barclaycard

On 8th June I wrote a letter of complaint to Barclaycard which explained what had happened.  I told them that I was completely deaf and that my speech is not understood by hearing people, so that it had been impossible for me to answer the call from Barclaycard Fraud Department.  I copied the letter to The Times Troubleshooter Column, who had helped me before when I faced a similar scenario.  Troubleshooter must have copied the letter to their contact at Barclaycard because I got two replies – a fob-off from the complaints department, and a more helpful reply from a Senior Customer Relationship Manager at Barclaycard.  She stated that the way my case had been handled was completely unacceptable and that Barclaycard welcomed calls via Text Relay from its deaf customers.  She also apologised for the situation and awarded me £100 compensation.  Unfortunately this didn’t move matters forward as the situation could still arise again.

Thinking about the problem for deaf customers

This was actually the third time I had been caught out because I was unable to answer an incoming call from either Barclays or Barclaycard’s Fraud Departments trying to verify a transaction I was attempting to make.  My previous complaints had met the same response:  Barclays and Barclaycard welcome calls via Text Relay from its deaf customers.  It seemed that the banks over-relied on Text Relay, lacking awareness that the use of Text Relay would require a textphone plugged into a telephone socket.  Telephones and textphones are both fixed line equipment.  The Bank felt it was not necessary to provide any other form of access for deaf customers.  But this wasn’t the right answer.  Calls via Text Relay can not be made or answered using mobile handsets.  I had a long hard think about the situations I had been in.  I wrote another letter explaining that there is currently no hardware or software which enables a deaf person using a mobile phone to make and receive calls via Text Relay.

Des comes to the rescue

Des Masterson is part of the Facebook group “Spit the Dummy and Campaign for BSL Act” Campaign Team. I posted about my bank problem, complaining that the letter from the customer manager at Barclaycard didn’t move things forward.  Des contacted me via Facebook and offered me help with my second letter to Barclaycard.  A Facebook chat and an email exchange later, my one-page letter had grown into a 4-page sledgehammer of a missive with detailed references to the Equality Act 2010.  Des showed that Barclaycard had discriminated against me on three counts:

  1. Barclaycard Fraud Detection Team had not taken any steps to enable their services to be accessible for use by deaf customers. This is classified as a failure to make reasonable adjustment under the Equality Act 2010.
  2. Barclaycard Fraud Department use one-size-for-all practice by insisting on making telephone calls to my mobile phone and speaking to me, despite the fact that I am already known to the Bank to be profoundly deaf and the inability to hear calls and speak. This is classified as the indirect discrimination under the Equality Act 2010.
  3. Unaware to me, the Bank placed a block on my credit card until this came to a light when I used the credit card to make payments for my shopping and the transactions were declined.  The Bank put a block on my use of Internet Banking without making this clear to me until back at home, my attempts to gain access to my accounts online were denied.  The Bank’s failure to communicate with me in an accessible format unfortunately led me to face consequences due to my deafness.  This is classified as the discrimination arising from a disability under the Equality Act 2010.

On 27th June, that letter was sent to Barclaycard.  They replied advising that they appreciated that I am unable to have the use of Text Relay when I am away from home, and stated that the Fraud Detection Team should be able to communicate with deaf customers by text message when asking them to confirm whether transactions are genuine or not.  This new service will start in October 2013.

TCPhoneText and AUPIX

There is a service called TCPhoneText, run by a company called Aupix, which enables deaf people to make calls via Text Relay.  Calls may be made from a PC or from certain types of mobile phone (Android, iphone 4 & 5), but I have a Windows mobile.  I am aware of this however the use of Aupix would not have solved my banking problems for the following reasons:

  1. Aupix is not supported by mainstream telephone providers.
  2. Calls, including a call setup fee, via Aupix have to be paid for on top of charges levied by the mainstream telephone provider.  Aupix’s charge rates per minute is not competitive in the current telephone market and as a result the Aupix user would have to pay more for calls. Under the Equality Act 2010 the service provider has a legal duty to make reasonable adjustments without any costs to cost customers with disabilities. This does not mean the need in service providers to buy equipment/softwares for customers to have the personal use.
  3. To receive incoming calls via Aupix, it would be necessary for the computer to be switched on and Aupix be kept logged on, and to be in front of the computer for alerts in the visual format   of any incoming call.  In comparison with the use of mobiles, in which texts and emails would draw the person’s attention straight away regardless of the person’s circumstances, such as away from home.

Conclusions

  • Banks don’t understand deaf telecoms.
  • Banks over-rely on voice telephone calls via Text Relay which involve the use of ordinary telephones and textphones, both requiring fixed telephone lines.  They don’t understand that Text Relay does not work with mobile phones.
  • Banks genuinely don’t appreciate that use of e-mails and text messages are both primary channels for any communications with deaf customers via mobiles.

A heartfelt thank you to Des Masterson for all his help in getting my bank problems sorted.

Barclaycard were given an opportunity to respond to this article, they said:

We’d like to apologise again to Ms Hipson after our service fell below the level we would expect her to receive from us. For future contact with her we’ve made sure that our advisors are aware they should use alternative methods to voice calls.

It’s our aim to make banking easy and accessible for all of our customers regardless of any disability. To help our deaf customers manage their accounts we offer a Text Relay telephone service, the option to speak with a professional sign language interpreter in one of our branches, online secure messaging, and email access to our customer services team.

From next week customers will be able to use Skype to discuss their account from home, through a professional sign language interpreter, and later in the year it they will be able to do so in our branches. Barclays will be the first bank to roll out this service across our branch network. We’re also bringing in the option for customers to receive texts from our Fraud Detection team asking them to confirm whether transactions are genuine or not, rather than requiring them to take a call.

First published on Limping Chicken

 

hearing impairment

Hearing impairment? Try cochlear implants

A hearing impairment can be A Good Thing

What is a cochlear implant and how does it work?

There are estimated to be over a quarter of a million people worldwide who have been fitted with a Cochlear implant and this number is growing all the time. It isn’t a miracle cure for deafness or hearing loss but the benefits that many people experience have greatly increased their quality of life.

So what is a cochlear implant?

hearing impairment

A cochlear implant is a sophisticated electronic device that consists of two parts. There is the external part which contains the microphone and sound processor and an internal part that must be surgically implanted into the mastoid bone which is just behind the ear. Electrodes are inserted into the cochlea which receive the signals from the external processor.

What’s it for?

The name Cochlea comes from the Latin for ‘Snail Shell’, referring to its spiral structure. It is the auditory part of the inner ear and is divided into three separate chambers that process the different sound frequencies. Within these chambers is a fluid called Perilymph and tiny hairs called Cilia.  When vibrations enter the cochlea it causes the fluid and hairs to move. When this happens, the brain will then interpret this movement as sound. For some people, this system doesn’t work often causing severe hearing impairment and even profound deafness.

How does it work?

This implant works by bypassing the parts of the ear that are not functioning correctly and directly stimulates the auditory nerve. The external microphone and processor picks up the sound and converts it to an electrical signal which is then sent to the implant under the skin. This is then transmitted down to the electrodes in the cochlea. Tiny electrical impulses then mimic the natural vibrations in the inner ear and send these signals to the brain as sound.

Who are these implants suitable for?

Cochlear implants are suitable for people who suffer with a severe or profound sensorineural hearing impairment and do not benefit from wearing a hearing aid. An in depth history of the person’s hearing loss will be taken as well as tests to determine the degree of loss and any possible medical causes. Other factors are also taken into account such as general health, state of mind and realistic expectations about what the results of the procedure are likely to be. As this procedure requires significant adjustment, the amount of family support available will also be looked at. These implants are often used for deaf children as they can help them learn language and speech and make school easier for them. For adults it can be a way of gaining more independence and confidence in their everyday lives.

What are the benefits?

Although the cochlear implant is not a cure for deafness or a hearing impairment, it can make a significant improvement for people who have had no success with other hearing solutions like hearing aids. Unlike a hearing aid, the implant does not make the sounds louder, it stimulates the auditory nerve directly delivering a better sense of sound. This means that someone with this implant can hear speech more clearly and will have a better awareness of the sounds in the environment around them.

Isn’t that major surgery though?

It is classed as major surgery but as it does not include any vital organs, it is not considered a high risk procedure, but like any surgery, there is always a certain degree of risk involved. The operation will last anywhere from 3 to 5 hours and a small portion of the hair must be shaved just behind the ear. The surgeon then attaches the implant to the mastoid bone and creates a pathway directly to the middle ear so the electrodes can be inserted into the Cochlea. You would normally spend 1 or 2 nights in hospital after the surgery before going home. Most over the counter pain relief such as paracetamol or ibuprofen should be adequate to deal with any discomfort and the stitches will dissolve after a few weeks. You will be advised not to wash your hair for at least a couple of weeks following the surgery. After 4 to 6 weeks you are required to make a return visit so the device can be activated and programmed. You will also be required to return for a number of tuning sessions to ensure you are getting the best sound quality possible from your implant.

Are there any side effects or restrictions after the surgery?

Any side effects are usually temporary but can include dizziness, numbness around the area of the operation, altered taste or tinnitus.

In regards to lifestyle changes, you can mostly carry on as normal but will be advised to avoid any sports that carry a risk of head injury or deep underwater activities such as scuba diving due to the pressure.

Due to the intensive screening process that each potential patient has to go through, this procedure has an extremely high success rate, exhibiting excellent results in a high percentage of users. Although the implant can give a better quality of hearing, things will never sound the same as they would with a normal functioning ear. Many people will find that they need to see a specialist to help adjust to the changes and get used to the difference in sound. Overall though, these Cochlear implants are providing a new lease of life for many who have previously felt isolated from the rest of the hearing world.

Author bio:

Paul Harrison is the Director of hearing aid specialists, Your Hearing. He has provided many resourceful articles over the last few months, he has covered topics including ways to naturally improve a hearing impairment, the different types of hearing aids and the benefits of using a hearing aid. Your Hearing helps people who have lost their hearing improve it and enhance their lifestyles.

 

 

To the stranger……

hearing

by Cath Clarke

To the stranger in the changing room at the swimming pool: I’m not being rude. I’m avoiding too much eye contact in case you start up a conversation that I won’t be able to hear.  For someone who is naturally friendly and willing to chat, this goes against my nature but hearing aids and water don’t mix.

To the people who invite me out for a meal at a busy restaurant. Oh how I would love to relax, laugh, chat and have fun.  But all I hear is the noisiness of the restaurant.  Hearing aids don’t just amplify what you want to hear – they amplify everything. That’s every other table’s conversation, laughter, clanking of cutlery as well as the one I’m sitting at …oh and any background music.  In other words, it’s one big noise.  Then on my table someone will say something quick and witty, everyone will laugh and I will have missed it. This is why I’m often reluctant, even scared to go out in a big group.  You may go home feeling happy and elated.  I often go home and cry with frustration.

To the well meaning person who at the start of a meeting will loudly say, “Come and sit on the front row where you can hear, Cath!”: as much as I appreciate your consideration, I don’t actually want to be singled out as different thank you very much.  I’d prefer to feel normal, not like some kind of invalid.

To the people who speak at meetings and refuse to use a microphone for whatever reason: I think if I turned up in a wheelchair you wouldn’t refuse to let me use the ramp to have access to the meeting.

To the people I have to ask to repeat what they have just said because I’m hard of hearing: yes, you do need to raise your voice, not just repeat slowly what you just said at the same volume, and no, you don’t actually need to shout at me as if I’m stupid.

To anyone who says something to me which I miss and then I ask them to repeat it: saying, “Never mind, it doesn’t matter” makes me feel totally worthless. What you said may not have been important or worth repeating but how will I ever know that if I’m not considered worthy of hearing it?

To the people who tell me I should take up lip reading classes: yes, I’ve been there done that but did you know that to be able to lip read the person speaking has to be facing you, in the right light and not covering their mouth with their hands, turning their head away muttering or even worse, talking to you whilst walking away?  Being able to lip read is a skill gathered over a life-time and even then it’s easy to misinterpret words. Telling someone they should learn to lip read is negating any responsibility on the speaker’s behalf to show me some consideration.

To the people who are genuinely surprised when I tell them that I have a hearing loss: I bluff a lot. A good percentage of the conversation will have been guesswork on my behalf so if I’ve said something stupid, it’s because I’ve misheard what you said.  And believe me, I know when I’ve said something stupid: I’m quite good at reading people’s facial expressions and when I get “that” look, I feel embarrassed.

To those who think I shouldn’t bare my soul publicly: I’m not going to apologise. Just writing my thoughts down has helped me rationalise the thoughts that go round in my head and I sincerely hope this has helped someone else. I do believe we should be here to help each other and be compassionate towards each other.

To the people reading this thinking I should get a grip and not feel sorry for myself as many, many people are suffering to a greater degree than me: believe me, I tell myself that pretty much every day.  Just some days, every now and again, this hidden disability gets me down. I don’t ask, “Why me, God?” I accept it’s part of who I am but it doesn’t make it any easier at times.

To anyone who’s taken the trouble to read this: thank you for trying to understand. Thank you for your friendship and concern.  I’m normally fairly content and cheerful and very, very grateful for all the many, many blessings and good things in my life….but I am also human with feelings.  Just like everyone else.

(c) Cath Clarke 2012

drink causes hearing problems

Bar opens in London for drinkers with hearing problems

Drinking causes hearing problems

drink causes hearing problems

Strictly speaking, that’s not necessarily true! A bar for people with hearing problems has opened in London! The perfect place for a quiet drink (I’ll get my coat)…

There are so many bars in London to choose from. What’s different about this watering hole? The bar staff have hearing problems themselves – they can sign, there is a deaf security guard, a hard of hearing DJ, there are bright lights at the bar with pens & paper, the fire alarm has a flashing light, the signs are in sign language and English. In a word – access!

Salsa, zumba, and DJ workshops are planned where people can be taught to read beats and play instruments. This is a great idea as so many deaf people “feel” the music rather than hear it.

What’s the bet they’ll have subtitles on their television and allow entry to Hearing Dogs?!

They also welcome hearing people. (You are allowed to drink too)

deaf lounge hearing problems bar

Deaf Lounge

Where is Deaf Lounge?

Deaf Lounge, Seven Sisters, London N15 6EP

Let’s start a trend here – we’d love to see accessible places like this open up in other cities.

Who’s coming for a drink? 🙂

hearing

The glory of artificial hearing

Molly Brown was left profoundly deaf after her auditory nerves were removed during treatment for a genetic illness. In 2003 she became one of the first people to be given a radical new type of implant that attempts to recreate hearing by stimulating the brainstem directly. Of the five who received the implant, she has had the most success. She still finds the telephone difficult, so when she told Duncan Graham-Rowe about her strange new world in 2004, they used instant messaging.

When did you first notice problems with your hearing?

In 1982, when I was 22, I noticed I was having some difficulty talking on the phone. The sound seemed to be getting softer and more garbled.

What did you do?

I went to an ear doctor, who diagnosed “sinus difficulties”. But it was getting worse, so after another year I switched doctors. My new doctor straightaway suspected a brain tumour. He said, “You are too young to lose that much hearing.”

What was the diagnosis?

I had neurofibromatosis type II (NF2), although it wasn’t diagnosed for certain until last October. It is a disease in which chromosome 22 basically tells your body to develop non-malignant growths or tumours on the hearing nerves, spine and sometimes elsewhere in your body. It is present at conception. You know, I almost feel better knowing that I have had this from day one and that I was not doing something ”wrong”.

So you had the tumour removed?

Yes, and they had to remove the cochlea with all the auditory nerves as well, so I was left deaf in that ear. After that the hearing in my good ear fluctuated wildly. There was a small growth on that cochlea too. That growth had to be removed, which damaged that cochlea and left me completely deaf. When my newborn son was just three weeks old, I awoke to zero hearing. So I decided to have an implant in the damaged cochlea.

How long were you profoundly deaf before you had the cochlear implant?

About three years. My doctors felt I was not emotionally or mentally ready to receive a cochlear implant. I was absolutely devastated at my  deafness. It is hard to put into words. I was so lonely, so terribly sad. There was no guarantee a cochlear implant would work, so my doctors and my family wanted me to “accept” my deafness so I could move on. And I did.

When you eventually had the cochlear implant put in, how well did it work?

It worked very well, especially at the beginning. I spoke on the phone frequently, and did extremely well where I could combine it with lip-reading. I loved it.

But it didn’t last. What happened?

Last summer, I began having awful facial pain on the right side. I thought it was a tooth. I give my dentist a lot of credit for figuring that it might be a brain tumour. The pain is known as trigeminal neuralgia – the worst pain known to medical practice. It felt like I was being electrically shocked.

What happened next?

My local doctor in Seattle had to do an MRI scan to get a better look at the tumour, and that meant removing the cochlear implant. You cannot have that much metal in your body with an MRI scan because it interferes with the imaging. My doctor promised me he would put it back if the tumour was not on the hearing nerve. Unfortunately it was, so that cochlea had to be removed too.

What did it feel like to know that you might be left profoundly deaf again?

Ah…I asked my children to tell me they loved me, because I might never have heard their voices again. I wore the cochlear implant right into the operating room where they did the MRI scan. My audiologist had tears in her eyes when she said she had to take it out. I wondered if hers would be the last voice I would hear in my life. I was devastated.

But after about six months, you did hear again…

Yes. They gave me a “penetrating electrode auditory brainstem implant”, which is a surgically implanted hearing device that attempts to replace the actual hearing nerve by electrically stimulating auditory nerves in the brainstem directly. It is still only in trials; there was no guarantee it would work. But for me, it has worked splendidly, especially when you consider I have zero nerves to my brain for hearing. I can control it myself via a signal processor that translates sounds into electrical stimulations. I can control the volume.

What was it like when they turned the device on? What did you hear?

It was one of those moments you never forget. Steve Otto, my audiologist at the House Ear Institute in Los Angeles, set me up with his computer to test if it worked. I tried not to watch their faces too much. I tried to concentrate on whether I could hear any sound. I waited. I knew he was turning it up. And then there it was. So soft. It was a series of beeps. I just said, “There.” I was perfectly calm, but inside I could have jumped in Steve’s lap and shouted, “Yahoo!”

After the test, whose voice did you hear first and what did they say?

It was Steve’s. He punched a button, and there was his voice…beautiful! He said, “Listen to my voice. How does it sound? Testing one, two, three, four, baseball, cowboy, hot dog.” I can remember. If I lived to be 1000 years old I would never forget it.

How does it feel to be able to hear again after being profoundly deaf?

About how you would think! I am thrilled, pleased and happy beyond words. You must remember that I was facing a life with absolutely no sound. To have this is beyond miraculous, and I am ever so thankful. I am sitting here typing and enjoying the click-clack of the keys.

How does it compare with when you had a cochlear implant?

I am always surprised at the similarities. It is not exactly the same. But I compare them very favourably, which I was not expecting. I was expecting to hear mostly beeps. I would say that for speech I may have done a bit better in the very beginning with the cochlear implant. But not near the end.

What can you hear?

It seems like I hear everything. I hear amazingly soft sounds, such as the bubbles in a glass of soda, or pepper hitting a dinner plate. My family also tells me that my speech is better. I can hear my own voice again. But it is speech comprehension that I am really after. The bubbles in a glass of pop are just icing on the cake.

Are you having to relearn how to understand speech?

Yes, I am. I frequently try to understand people without looking, but it is so much easier to combine with lip-reading. I am lazy. As for the phone…

That’s the acid test in artificial hearing. How well can you understand people on the phone?

I call it my love-hate relationship. I so want to do it. I hear it ring and think, “Just pick it up!” I talked to my daughter recently, and she said something which I felt had nothing to do with what I was asking. I get all confused, then it goes out the window – mostly because we start laughing too much – but I’ll never get it unless I try. I did call Steve in Los Angeles one morning, which was a big deal for me. I heard him laugh at something I said. These things are a real accomplishment for me.

Do you think your hearing has been enhanced in any way compared with your natural hearing before all this began?

Oh, I do. I know I hear things that others don’t. I hear metal detectors in buildings buzzing, and when I ask others if they hear it they always say no.

How different do things sound now compared with before your hearing problems?

My memory is very clear on sound. Things such as car horns or water running are very similar. Music is very different, but my daughter plays the piano for me to get a feel of each note and how they sound now. But when people speak it sounds like they are speaking in an extremely growly voice with their hand muffling their mouth. I can always tell a man’s voice from a woman’s without looking. I am learning the environmental sounds, to differentiate between, say, someone speaking to me and the food mixer running.

Do things sound artificial?

Oh, it’s very artificial. Very synthesised. But the longer I use it and get used to it, the more natural it sounds. The brain is pretty adaptable.

You recently went back to the House Ear Institute for a “retuning” to help improve your speech comprehension. Can you explain what they did?

The device has different types of electrodes. Some sit on the surface of the brainstem, others penetrate it and try to target a greater range of nerves and frequencies. When I go for reprogramming, Steve changes the way I hear. So I need to practise using it all over again. The penetrating electrode program may have been too loud previously, it was sounding as if I were standing under high-voltage power lines. Steve turned it down a bit. I am still asking people around me, “what was that sound?”

Do you think you will ever become so accustomed to your new hearing that you forget how things used to sound?

I will never forget. When I watch a singer on TV singing a song I know, I remember. It tugs at your heart. But my joy at hearing anything at all overrides that.

Given the dangers of tampering with the brainstem, weren’t you scared of the risks? Only one person had had the implant before you and there were no results at the time…

I had no fear, zero. It felt like my millionth brain surgery. I felt a lot better about trying it than if I had always been wondering if I should have. It was my impatient nature. I felt almost driven to try. I’m no hero here. That title belongs to the researchers and audiologists who slave over these inventions every day.

What were your expectations?

They said there were no guarantees that I would hear any sound at all. There are many repercussions from having a brain tumour removed. Besides the deafness, my face looks as if I have had a stroke. My eye would not close, so I had a metal spring implanted in it to open and shut it. In short, it is a difficult deal. I had zero expectations. Of course you hope, but I was trying to prepare myself for a lifetime of no sound.

What motivated you to volunteer?

My children. They have a 50 per cent chance of inheriting NF2 from me. I so wanted to show them that you should not be afraid to try things, that you don’t need to be fearful. Plus, I want as much research into NF2 as possible.

Do you know whether any of your children have NF2 or will develop it?

Thanks be to God, they look clear of it. They recently had MRI scans, which were clear. I would give my life for them, of course. I would give back this miraculous hearing if they would be free from NF2. But it looks very good for them. They are 25, 22 and 18. We have talked about the “what-ifs”. If any of them did develop NF2 I would counsel them and totally leave it up to them. The only test available thus far is the MRI. Again, I want more research so they will be able to check newborns and catch these tumours when they are small.

But with NF2 the tumours can reoccur...

Once the hearing nerve is removed, most people do not develop more tumours in the hearing section of the brain. I do have one teeny tumour on my spine. I am lucky, as many NF2 sufferers are really bothered by spinal tumours. In severe cases, they have to use wheelchairs.

Do you turn your device off at night?

I do take it off at night. And once I am out, I am gone! I do occasionally sleep with it. I can hear traffic from about half a mile
away and it drives me nuts. But I can turn it off. Sometimes I get all tense at sounds I am hearing, or when people are annoying me. But then I remember, ah, I can turn it off!

Source: New Scientist